We only deliver to Great Britain, no delivery to Northern Ireland, if you order it is at your own risk.
No international delivery.
Our aim is to deliver orders once processed within 1-3 working days, this does not apply during busy periods.
Discounted orders take longer and depend on quantity ordered.
Large orders may be sent in more than one shipment.
Standard delivery Royal Mail Tracked 24.
IMPORTANT Transit times below do not include processing time for your order, see above for that.
Due to the nature of our business we do not offer next day delivery nor do we guarantee delivery for any day.
Once we have received your order we cannot change the postage option selected.
** Royal Mail transit times are as below however this may be longer at busy times such as Christmas. DPD aim to deliver next day but this is not guaranteed and may be longer at busy times such as Christmas.
TR24 Estimated 1-3 Working Days
DPD Estimated 1-2 Working Days
Orders Up To £50
£4.59
£5.99
Orders Over £50
FREE
Not applicable
Royal Mail will generally email you to advise delivery of your order and also supply proof of delivery. Should you claim that you have not received your order despite proof of delivery you will need to speak to your Royal Mail delivery office, we cannot help at this point. DPD will contact you regarding your delivery.
If your order has been received at your local Royal Mail delivery office but not received by you please contact them direct to arrange delivery or redelivery.
CakeCandyCo shall not be held responsible for any delays due to Royal Mail or DPD operational failures, any government actions of any country, USSF and regulations related to any strikes, pandemic, emergency, lockdown, war or disaster or other as outlined in our Terms and Conditions.
CUSTOMER RESPONSIBILITY
Please take care inputting your correct first name and surname, address, email address and mobile phone number. We shall not be responsible for delay or failure to deliver products due to incomplete and incorrect address or name information or if Royal Mail are unable to access the address supplied to complete delivery. We reserve the right to cancel your order and issue a refund should we notice your address information is insufficient. If your email address is incorrect you will not receive automated order confirmation, shipping information or any other communication about your order. Royal Mail will update you by email and SMS message if mobile phone number is given.
Our products with the exception of the Sprinkles section are handmade. We do have stock of items that sell everyday but in general products are made to order or finished.
We aim to process orders within two to three business days Tuesday to Friday although depending on what you order and the volume, this can take longer at seasonal busy times. Some of our products do need to be made from scratch and require a day or two extra. Bespoke requests, discounted orders will take longer.
GENERAL ORDERS (not personalised or bespoke) usually processed within one to three business days after receipt of order.
PERSONALISED ORDERS Please allow two to three business days processing time after receipt of order.
*DISCOUNTED ORDERS This is variable depending on volume ordered and if any variation requested. Estimated shipping times do not apply to discounted orders.
B2B ORDERS Please contact us for lead time with exact requirements.
We cannot hold orders for dispatch at a later date.
Flower, leaf or sprinkle samples can only be included with an order. We cannot include samples of other products.
IMPORTANT Please allow extra time for processing and delivery in the periods leading up to Valentine's Day, St Patrick's Day, Mother's Day, Easter, Father's Day, Halloween, Black Friday, Cyber Monday and Christmas as we are very busy and so are Royal Mail and this may lead to your order taking a little longer to arrive.
PAYMENT INFO
Buy securely online with the following options.
LIGHTSPEED PAYMENTS is our payment processor for Apple Pay, Google Pay and Link digital wallets plus credit and debit cards.
PAYPAL INC. is our payment processor for PayPal accounts and also credit and debit cards.
Refunds can only be issued by the payment processor you paid with.
We cannot accept payments over the telephone.
Payment
CakeCandyCo uses the online payment gateways of Lightspeed and Paypal Inc. Lightspeed and Paypal offer the highest level of compliance under the Payment Card Industry Data Security Standard PCI, they adhere to the highest level of scrutiny to ensure your details remain secure throughout the order process. Once your order has reached the payment stage you will be redirected to an external hosted payment page which ensures your full security. No credit/debit details are entered on CakeCandyCo website therefore no payment information is stored on our internal network.
You may pay using any major credit or debit card as shown at check out, PayPal, ApplePay or GooglePay or cash on collection.
CakeCandyCo must receive full payment for all goods on orders and any applicable delivery charges before the order can be processed shipped or collected.
To process your order it is necessary for full card data to be disclosed to the payment processor, including details of the card’s registered address. Failure to provide full information could forfeit an order.
DISCOUNT
Discounted products take longer to process and estimated times at checkout will not apply and depend on volume ordered. We do not supply samples free of charge but will include with an order placed.
The following discounts are available
Orders over £60.00 GBP 5.0%
Orders over £200.00 GBP 7.5%
Orders over £500.00 GBP 10.0%
Discount is applied automatically at check out - you do not need to do anything!
CONTACT DETAILS
Studio hours of businessMonday to Friday 09:00 to 17:00 hrs
We are closed at weekends and UK public and bank holidays.
It is best to use the contact form or to email us. We are a small studio and very busy so quite often cannot answer the phone, please do not leave a message.
