These decorations are food items and cannot be returned.
Please check your order upon receipt. If your order has been damaged in the post we will need photographic evidence before taking action in the form of a pro rata refund for the proportion of the product damaged including P&P. Sugar paste products are very fragile and refunds will be at our discretion. Please note, sugar pearls may come loose in the post but are easily fixed with a tiny dab of water and we will not refund or replace should this occur. If an item has been snapped in half upon removing from the packaging it can easily be repaired using a dab of warm water or icing.
In the unlikely event that we have supplied an incorrect product you must contact us within fourteen days of receipt of your order in accordance with the Consumer Rights Act 2015.
SALE items are sold as seen and cannot be returned or refunded.
Our products cannot be exchanged.
If an order or any part of has been made specifically to your requirement and request such as colour, name, age or other we cannot issue a refund.
Refunds
Refunds can only be issued through the payment processor you paid with. Refunds will be issued within 28 days.
Can I cancel my order?
You may cancel within one hour of placing the order and as long as we have not started processing it.
Please note we take payment as soon as you place your order so you might be charged. Once you've cancelled the money will be refunded to you, normally within the day but it can take up to five working days.
