Delivery & help
Everything you need to know
Delivery, timings, how to use your decorations and what's in them — in one place.
Delivery
We deliver to England, Scotland and Wales. We don't deliver internationally, and we can't accept responsibility for Northern Ireland orders held up by customs.
| Order value | Royal Mail Tracked 24 |
|---|---|
| Up to £50 | £4.99 |
| Over £50 | Free |
Royal Mail estimates 1–3 working days in transit, after your order has been made and dispatched. We can't offer next-day or guaranteed-day delivery, and the postage option can't be changed once your order is placed.
Royal Mail will usually email you with tracking and proof of delivery — adding your mobile number means you'll get text updates too.
Ordering & timings
Apart from sprinkles, our decorations are handmade and mostly made to order. We aim to have your order with you within 7 working days.
| Type of order | Usual processing time |
|---|---|
| General orders | 1–3 working days |
| Personalised orders | 2–3 working days |
| Discounted or large orders | Varies with quantity |
| Trade / B2B | Email us for a lead time |
- Minimum order value: £11.99.
- Please allow extra time before Valentine's, St Patrick's, Mother's Day, Easter, Father's Day, Halloween, Black Friday and Christmas.
- We can't hold orders to dispatch at a later date. Large orders may arrive in more than one parcel.
- Please double-check your name, address, email and phone at checkout — it's the most common cause of delays.
Using & storing your decorations
Applying
Place decorations straight onto buttercream, or fix them to fondant or plain cake with a small dab of icing on the back — a piping bag makes this easiest. They arrive loose, for you to arrange as you like.
Storing
Keep them in their packaging, away from light and moisture. Don't refrigerate or freeze sugar paste — it absorbs moisture and softens. Once on the cake, a cardboard cake box lets air circulate; airtight containers can make flowers wilt.
Use by
We recommend using sugar paste decorations within three months of purchase. Sprinkles carry the manufacturer's date — a minimum of six months.
Sizes & colours
Sizes are approximate: 25 mm is about 1 inch, and a 28 mm rose is about the size of a 50p. Our photos use mini cupcakes, standard cupcakes and 8" cakes for scale. Shades vary a little from batch to batch, so we can't match previous orders exactly.
Ingredients & allergens
Sugar paste: sugar, glucose, water, maize starch, emulsifier (cellulose gum), preservative (acetic acid), coconut oil, colours. Colours used are listed on each product.
Our sugar paste is suitable for vegetarians, vegans and is gluten free. Sugar pearls used on some designs may contain gelatine, shellac, wheat starch and other trace allergens — check each product's listing.
Payment
Pay securely by card, Apple Pay, Google Pay or Link (processed by Lightspeed Payments), or with PayPal. We can't take payments over the phone. Refunds go back through the method you paid with.
Full policies: Delivery & payment · Returns · Terms · Privacy
Contact
Email hello@cakecandyco.com. The studio is open Monday to Friday, 9:00–17:00, and closed at weekends and on UK bank holidays.